Refund policy

When the same thing was charged twice, or something was charged that you did not ask for.

When the service did not work as advertised because of a KeroCraft problem and you could not use what you bought.

When the law of the buyer's country requires it.

For a change of mind, or because a result was not to your liking. Every build is made by an AI and may not come out as you pictured it; this is stated before paying and accepted when buying.

For credits that were already used.

For not using the service: credits never expire and stay available in the account.

For withdrawing from the purchase: before paying you agree that the service starts on the spot.

If a summon fails before showing the preview, its credits come back to the account on their own, with nothing to claim.

Write to uxkero@gmail.com from the account's email, within 30 days of the charge, saying what happened. Every request is reviewed and answered by email.

You can also contact Commet, who processed the payment and reviews every request.

If approved, Commet issues the refund to the same payment method. It usually lands within a few business days, depending on the bank.

When a purchase is refunded, any credits from that purchase that were not used are removed from the account, and the subscription is cancelled.

A subscription can be cancelled at any time and is not charged again. Credits already in the account are kept and can still be used.